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You may return new, unopened items within 30 days of delivery for a refund*. Items should be returned in their original product packaging and in suitable envelope or jiffy bag. Please see below for more information regarding our recommended guidelines for sending back returns.
Items returned within the seven-day cooling off period*
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
• where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred
• where you are returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred
• we will refund only standard (1st class) postage charges for items delivered inside the UK
• we will not refund Expedited option postal charges (courier or special delivery costs)
• we will refund only standard (Airmail) postage charges for items delivered outside the UK
• where we collect an item from you, we reserve the right to recover the costs of collection from you.
We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase.
Items returned under the 30-day or 14-day returns guarantee*
Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of giftwrapping, delivery or other services provided to you in connection with your purchase.
Recommended Guidelines for Sending Returns
• Please contact us before sending a return to confirm the returns warehouse address. We will not be liable for costs of postage and or transport of goods sent to the wrong address.
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Please use suitable packaging when returning goods to make sure goods arrive as good as new.
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Please ask for a certificate (proof) of posting or receipt at the post office. These are free and provide proof in case goods get lost or delayed.
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Please contact us before sending a return and please advise us when goods have been posted back if possible.
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Please include some order details (ie. Name, Address or order number) with the package.
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We reserve the right to refuse a refund if goods are not in an acceptable condition.
Calculating Your Refund
A refund will be issued for new, unopened items and returned within 30 days of delivery. The following conditions and exceptions apply,
Partial refunds:
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of items price.
Once we have received the returns it may take a 3 to 5 business days to apply the refund. It may take longer to show up on your bank statement.
If you have any questions please contact us, Thank you
Delivery
1. The goods will be delivered to you, the buyer, at the address provided by you on the order form
2. The risk in the goods shall pass to you upon such delivery taking place
3. Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery you, the buyer shall be entitled to cancel the order at any time before goods are posted or ordered from suppliers (for Wellness Systems orders eg. Wellness MGIII home system the shipping, handling, admin, custom parts costs to and from Wellness USA would apply in case of cancellation).
4. International Delivery - We can ship overseas subject to extra postage costs, taxes and laws. You will be informed of these costs before we go ahead with shipping your order. You will have an opportunity to cancel your order in case these costs are not satisfactory.
5. The following postcodes are classified by us as Non-Mainland UK addresses:
Scottish Highlands (Post Codes AB4, 5, 33, 35-38, 44, 45, 51-56, FK18-21, G84, IN1-28, 30-36, 40, 52-54, 63, KA27, 28, KW1-14, PA20-40, PH20-22, 25, 26, PH30-41, 49, 50, TR21-25, Isle of Wight (postcodes PO30-41), Isle of Man (postcodes IM), Channel Islands, Northern Ireland (postcodes BT). Additional postage may be required for delivery of goods to these areas.
6. We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practical. If however we have not delivered the outstanding goods within 28 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods
Return of goods
7. You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 7 working days from the date the goods were delivered. Administration, shipping, handling and restocking fees may apply in case of a return and maybe subtracted from the refund. Sort Life Out Ltd does not pay postage for returns.
SAVE IN RESPECT OF ANY SHORTAGES OR DEFECTS IF YOU, THE BUYER, FAIL TO COMPLY WITH THIS CLAUSE WE WILL NOT BE HELD LEGALLY LIABLE IN RESPECT OF ANY OTHER COMPLAINT WHICH SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WITHIN THIS PERIOD |
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